POWERING HR WITH

AI:

An In-Depth Guide to

ChatGPT for Human

Resources Professionals

BY

Matt Dunn

© Copyright 2024 - All rights reserved.

Second Edition

It is not legal to reproduce, duplicate, or transmit any part of

this document in either electronic means or printed format. Recording

of this publication is strictly prohibited.

Table of Contents

Introduction

Chapter One: A Brief History of ChatGPT

Chapter Two: How to Use ChatGPT

Chapter Three: Before You Get Started

Chapter Four: Use Cases of ChatGPT in HR

Use Case 1 - Recruitment

Use Case 2 - Onboarding

Use Case 3 - Performance Management

Use Case 4 - Learning and Development

Use Case 5 – Policy Development and Refinement

Chapter Five: The Risks of Using ChatGPT (and how to combat them)

Epilogue/Conclusion

Appendix – ChatGPT Free versus ChatGPT Plus

Introduction

Welcome to "The ChatGPT HR Advantage: Mastering the AI

Revolution in HR". Your journey through this book will reveal the

extraordinary opportunities awaiting HR professionals ready to

harness the power of AI, particularly the potential of ChatGPT.

The tale begins back in 1987, when I’d saved up to buy my first

computer. My young fingers danced across a ZX Spectrum keyboard

and my imagination lit up at the possibilities of computer

programming. It was an era when Lotus 1-2-3 was the cutting-edge

spreadsheet tool for businesses, offering a taste of what would

eventually explode into today's omnipresence of sophisticated data

tools.

I stepped further into the digital realm at Rhodes University, where

the untapped potential of the internet and the tantalising prospect of

remote work (even though it was becoming possible then, it took a

global pandemic in 2020 to later make this concept a palpable reality)

came into my purview. In 1999, the ringing of my first mobile phone

marked my enlistment into the world of unbroken connectivity.

While working at the International Data Corporation, I leveraged

technology to morph a week-long task into a few short hours by

writing Excel macros, illustrating the power of software to optimise

operations. This experience thrust me into the unfolding narrative of

mobile devices. Here, I encountered the XDA, a forebear of today's

smartphones, and the iPod, a device that would redefine our

interaction with music.

In 2007, I held my first iPhone. The sleek device in my palm hinted at

a paradigm shift in personal technology. A decade later, the world of

Robotic Process Automation (RPA) opened up before me, during a

conversation at a KPMG dinner. This encounter led to co-founding a

company dedicated to transforming the way businesses operate

through process automation.

The year 2022 marked my initiation into the realm of AI writing

assistants. Discovering these potent tools was akin to a close

encounter with a new species of intelligence, the likes of which

humankind had never seen. This was my introduction to ChatGPT, a

form of generative AI that I immediately recognised as a game-

changer, a catalyst on par with the advent of computers, spreadsheets,

the internet, and mobile technology.

HR professionals now stand on the brink of an exhilarating new era

where AI and human resources collide. Developing the ability to

navigate this transformation will be a key differentiator in the

professional landscape.

Herein lies the promise and the warning: AI won't replace HR

professionals. However, HR professionals who understand and can

leverage AI may well replace those who can't.

This book offers an exploration of the benefits, use cases, and

potential risks of integrating ChatGPT into HR practices. It's about

more than just understanding this powerful tool; it's about equipping

you with practical strategies for leveraging AI in your HR processes,

helping you stay ahead in a world being rapidly reshaped by

technology.

Drawing upon my vast experience in management consulting,

technology and its business implications, I will guide you on this

exciting journey. "The ChatGPT HR Advantage" is your roadmap to

integrating AI into HR, from recruitment to employee engagement

and performance management, streamlining processes, cutting costs,

and boosting decision-making.

Whether you hold the position of an HR leader, work in the HR team,

or have HR responsibilities within a smaller organisation, this book

will assist you in improving your job performance, increasing

efficiency, and saving time for you and your team in accomplishing

your HR objectives.

Thank you for joining me on this voyage. Now, let's dive into the

future of HR and unveil the promise of AI.

Chapter One: A Brief History of

ChatGPT

In this chapter, you will learn:

• The timeline of AI from its inception to the present day,

including the emergence of deep learning and the recent

advancements in AI models like ChatGPT.

• OpenAI's contribution to the field of AI and its development of

ChatGPT, a powerful AI model trained on vast amounts of

internet data.

• The capabilities of ChatGPT, including its extensive knowledge

base and its ability to understand and sustain intelligent

dialogues.

• The practical applications of ChatGPT in the HR function, such

as resume screening, candidate engagement, onboarding,

training and development, and performance management.

• The benefits of using ChatGPT in HR, including improved

efficiency, time savings, and enhanced service to employees,

allowing HR professionals to focus on more strategic activities.

The Timeline of AI to Now

Artificial Intelligence (AI) has fascinated us for centuries, but its

serious pursuit began in the mid-20th century. Our journey begins in

1956 at Dartmouth College, where a meeting of brilliant minds

contemplated the concept of 'intelligent machines.' This marked the

initiation of formal AI research.

The ensuing decades saw novel algorithms and innovative techniques

taking form, driving the boundaries of AI further. The 1980s, however,

proved pivotal with the emergence of 'deep learning,' a technique

crafted by John Hopfield and David Rumelhart. It employed artificial

neural networks to learn from data and became the foundation of

myriad AI applications, ranging from image recognition to speech

recognition.

The rekindled interest in AI in recent years has been driven by models

like OpenAI's ChatGPT, trained on vast datasets. Capable of

generating text, translating languages, and providing informative

responses, it exemplifies the ever-evolving capabilities of AI.

AI, permeating our lives, revolutionises the medical field, drives the

birth of autonomous vehicles, and even composes music. As we stand

on the brink of this AI revolution, it's clear that it's poised to reshape

our future, including business, in ways unimaginable.

OpenAI's Contribution:

Started in 2015, OpenAI had a heavy-hitting line-up within its

founding group including Elon Musk, Sam Altman (former leader of Y

Combinator and Reddit), Ilya Sutskever (prominent figure in the

world of AI and machine learning), and others.

The goal of OpenAI was to "ensure that artificial general intelligence

benefits all of humanity". OpenAI has created many impressive AI

projects such as DALL-E and Whisper. However, in this book, we will

focus on one of their most remarkable achievements, the Generative

Pre-trained Transformer or GPT. GPT is an AI model that OpenAI

started developing in 2016. Over the next five years, OpenAI refined

GPT by training it on a vast amount of internet data.

ChatGPT:

In 2022, OpenAI made a landmark advancement in AI, unveiling

ChatGPT, an intuitive chatbot that fostered a deeper understanding of

natural language processing. This leap forward caught the attention of

tech giant Microsoft, leading to an $11 billion investment, a significant

portion of which boosted ChatGPT's computational prowess to learn

and respond to myriad queries.

ChatGPT was trained on a vast array of internet data, including

billions of sentences from sources as varied as webpages, academic

literature and social media. This enabled it to amass an extensive

databank of human knowledge as found online.

The result is ChatGPT, a sophisticated artificial intelligence. This

powerful tool crafts intricate responses by predicting subsequent

words through statistical analysis, exemplifying AI's potential to

revolutionise business.

ChatGPT boasts two vital components:

Knowledge : A vast repository of data utilised in its training. This

library enables ChatGPT to answer a myriad of user queries.

Understanding : The ability of ChatGPT to emulate understanding.

As illustrated throughout this book, ChatGPT interprets, analyses and

sustains intelligent dialogues.

Utilising these facets, millions globally are harnessing

ChatGPT to:

Engage in organic conversations, akin to human interaction.

Deliver comprehensive answers to intricate questions.

Create a diverse array of textual content, spanning poems,

codes, scripts, musical pieces, emails, and letters.

Effectively translate languages.

OpenAI's release of ChatGPT created a buzz in the tech industry,

leading Google to create its version, called "Bard." However, during a

demonstration of Bard, the model provided an incorrect answer,

causing Google's shares to fall by more than 7%, resulting in a loss of

approximately $100 billion in market value. In contrast, Microsoft's

shares increased, indicating the market recognises the potential value

of this technology.

If ChatGPT can provide direct answers to user queries, it has the

potential to change how we search for information, which is Google's

primary revenue source.

Since writing the first edition of this book, I’ve trained over 1,700

business users on how to effectively and responsibly use ChatGPT in

their businesses. I always make a point of following up to see how

they’re using it and their feedback and findings are included in this

updated edition.

You can reach ChatGPT via your browser by going to this URL:

https://chat.openai.com where you can sign up for a free account

which I’d suggest doing before continuing onto the next chapter.

Once you’ve had a chance to play and experiment with ChatGPT, you

may wish to consider upgrading to ChatGPT Plus. You can see what

the differences are in the appendix at the end of this book.

Why ChatGPT is relevant to HR professionals

ChatGPT can be used by HR professionals to improve a variety of

tasks, including:

Recruitment: ChatGPT can be used to screen resumes,

answer candidate questions, and schedule interviews. This

can free up HR professionals to focus on more strategic

activities.

Onboarding: ChatGPT can be used to provide new hires with

information about the company, its policies, and its benefits.

This can help new hires feel more comfortable and confident

in their new roles.

Training and development: ChatGPT can be used to create

personalised training programs for employees. This can help

employees develop the skills they need to be successful in

their roles.

Performance management: ChatGPT can be used to analyse

feedback from employees and provide them with coaching

and development opportunities. This can help employees

improve their performance and reach their full potential.

Overall, ChatGPT can be a valuable tool for HR professionals. It can

help HR professionals improve efficiency, save time, and provide

better service to employees as well as free up HR professionals to focus

on the more rewarding parts of their roles (for example, not having to

spend as long writing or reviewing policies!).